Matthew Ford - Consultancy Services

Matthew’s expertise is in:

The facilitation of groups, large and small - tailoring processes to respond to the group or organisation’s need
Planning: Strategic, Business and Program Planning
Stakeholder Engagement
Evaluation and Review
Training and Development
Quality Systems and Continuous Improvement
Marketing

Facilitation is the foundation of Matthew’s work. He designs and facilitates processes for people coming together with a purpose in order for them to achieve desired outcomes.

Matthew assists organisations and communities to develop plans to move forward together. He has a particular emphasis on working with stakeholders to inform vision, purpose and strategy.

Work which demonstrates this skill includes:

NDS (formerly ACROD) Organisational Planning Project 2007 - worked with a cluster of nine Disability Services Qld (DSQ) funded services, assisting them to build strategic and operational planning skills and to develop meaningful stakeholder engagement strategies.
HACC 018 Statewide Information, Education and Training Services - facilitated a planning process with members of the HACC 018 Roundtable to collaborate and develop strategy, align individual agency goals, create synergies, and enhance service delivery to HACC clients.
Worked with the management committee and staff to develop a strategic plan for Carers Queensland.
Developed a Program Plan for Disability Services Queensland's Pilot Disability Sector Quality System.
Developed a Business Plans for the Learning Connections Centre.
Facilitated a planning process for the University of Queensland Union.

Matthew’s capacity in research and evaluation includes experience with qualitative and quantitative methodologies, analysis and reporting of recommendations with application.

Work which demonstrates this skill includes:

Conducted a review of the Adult Service Model of Spina Bifida Hydracephelous Queensland (SBH Queensland) and Facilitated the development of a new service model.
Conducted an evaluation of Pulse Youth Spaces for the Queensland Police Citizens-Youth Welfare Association.
Developed a planning and evaluation system for Youth and Family Service.
Conducted an organisational review and developed a strategic plan for the National Information Centre on Retirement Investments.
Conducted a review of the membership and accreditation policy for the Australian Financial Counseling and Credit Reform Association

Matthew develops and delivers quality training to develop the skills, abilities and confidence of staff and other stakeholders. He has developed and delivered training to public and private sector organisations and individuals for a range of competency areas including:

Stakeholder engagement
Planning and continuous improvement
Community advocacy
Group facilitation skills
Interpersonal skills and assertion
Peer mentoring.

Training workshops are tailored to respond to your organisation’s context – not prepackaged.

Recent Training Projects include:

Developed a stakeholder engagement training workshop for management and staff of Spinal Injuries Association
Developed a group facilitation and community advocacy training workshop for member network facilitators and convenors of Spinal Injuries Association
Developed a planning and stakeholder engagement training workshop with Michelle Moss for DSQ funded services participating in the ACROD Organisational Planning Project
Developed a peer mentoring training program for Carers Queensland
Developed a group facilitation skills training program for Carers Queensland

Matthew has considerable experience in the development of quality and continuous improvement systems in the human services sector. His particular emphasis is on stakeholder engagement and the client’s pivotal role in the design and development of such systems and the continuous improvement process.

Recent quality system and continuous improvement projects include:

Facilitated the development of a quality system for Spina Bifida Hydracephelous Queensland to meet the requirement of the Disability Sector Quality System.
As a member of the project team, developed the pilot Disability Sector Quality System for Disability Services Queensland.
Facilitated the development of an IS0 9001 quality system for Youth and Family Service to meet the needs of a number of second party funder quality system requirements.

Matthew works with client organisations - and where appropriate, design specialists - to develop marketing strategies that make an impact. He understands the need to craft a unique identity that reflects the purpose and values of an organisation and its services.

Work that demonstrates this:

Developed marketing strategies for employment and peer mentoring programs for Carers Queensland
Developed a marketing and communications plan for Disability Services Queensland's Pilot Disability Sector Quality System
Facilitated a review of marketing strategies for Youth and Family Service (Logan City) Inc.
Developed and implemented a marketing plan for Spirit Lines Aboriginal Designs.


	Matthew’s expertise is in: The facilitation of groups, large and small - tailoring processes to respond to the group or organisation’s need Planning: Strategic, Business and Program Planning Stakeholder Engagement Evaluation and Review Training and Development Quality Systems and Continuous Improvement Marketing Facilitation is the foundation of Matthew’s work. He designs and facilitates processes for people coming together with a purpose in order for them to achieve desired outcomes. Matthew assists organisations and communities to develop plans to move forward together. He has a particular emphasis on working with stakeholders to inform vision, purpose and strategy. Work which demonstrates this skill includes: NDS (formerly ACROD) Organisational Planning Project 2007 - worked with a cluster of nine Disability Services Qld (DSQ) funded services, assisting them to build strategic and operational planning skills and to develop meaningful stakeholder engagement strategies. HACC 018 Statewide Information, Education and Training Services - facilitated a planning process with members of the HACC 018 Roundtable to collaborate and develop strategy, align individual agency goals, create synergies, and enhance service delivery to HACC clients. Worked with the management committee and staff to develop a strategic plan for Carers Queensland. Developed a Program Plan for Disability Services Queensland's Pilot Disability Sector Quality System. Developed a Business Plans for the Learning Connections Centre. Facilitated a planning process for the University of Queensland Union. Matthew’s capacity in research and evaluation includes experience with qualitative and quantitative methodologies, analysis and reporting of recommendations with application. Work which demonstrates this skill includes: Conducted a review of the Adult Service Model of Spina Bifida Hydracephelous Queensland (SBH Queensland) and Facilitated the development of a new service model. Conducted an evaluation of Pulse Youth Spaces for the Queensland Police Citizens-Youth Welfare Association. Developed a planning and evaluation system for Youth and Family Service. Conducted an organisational review and developed a strategic plan for the National Information Centre on Retirement Investments. Conducted a review of the membership and accreditation policy for the Australian Financial Counseling and Credit Reform Association Matthew develops and delivers quality training to develop the skills, abilities and confidence of staff and other stakeholders. He has developed and delivered training to public and private sector organisations and individuals for a range of competency areas including: Stakeholder engagement Planning and continuous improvement Community advocacy Group facilitation skills Interpersonal skills and assertion Peer mentoring. Training workshops are tailored to respond to your organisation’s context – not prepackaged. Recent Training Projects include: Developed a stakeholder engagement training workshop for management and staff of Spinal Injuries Association Developed a group facilitation and community advocacy training workshop for member network facilitators and convenors of Spinal Injuries Association Developed a planning and stakeholder engagement training workshop with Michelle Moss for DSQ funded services participating in the ACROD Organisational Planning Project Developed a peer mentoring training program for Carers Queensland Developed a group facilitation skills training program for Carers Queensland Matthew has considerable experience in the development of quality and continuous improvement systems in the human services sector. His particular emphasis is on stakeholder engagement and the client’s pivotal role in the design and development of such systems and the continuous improvement process. Recent quality system and continuous improvement projects include: Facilitated the development of a quality system for Spina Bifida Hydracephelous Queensland to meet the requirement of the Disability Sector Quality System. As a member of the project team, developed the pilot Disability Sector Quality System for Disability Services Queensland. Facilitated the development of an IS0 9001 quality system for Youth and Family Service to meet the needs of a number of second party funder quality system requirements. Matthew works with client organisations - and where appropriate, design specialists - to develop marketing strategies that make an impact. He understands the need to craft a unique identity that reflects the purpose and values of an organisation and its services. Work that demonstrates this: Developed marketing strategies for employment and peer mentoring programs for Carers Queensland Developed a marketing and communications plan for Disability Services Queensland's Pilot Disability Sector Quality System Facilitated a review of marketing strategies for Youth and Family Service (Logan City) Inc. Developed and implemented a marketing plan for Spirit Lines Aboriginal Designs.